DELIVERY & ORDERS

ORDERS

• I have not received the confirmation email, what should I do?
• How can I modify or cancel my order?
• I didn’t receive my order. What can I do?
• A product I ordered is missing. What can I do?
• I received wrong/damaged product. What can I do?
• My order has been sent back to the expeditor. What can I do?

DELIVERY

• Does fitvia ship globally?
• What are the standard delivery times?
• What are the shipping costs?
• How can I track my order?
• How can I modify my deliver address?
• The order status is ‘delivered’ but I didn’t receive my order. What can I do?

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