If you wish to return one or more products, it is necessary that you first contact our Customer Service team on https://www.fitvia.eu/contact/
Please note that, to be eligible for a refund, the products should not be used or open and, when possible, please return the products in the same package in which you received them.
Our Customer Support team will give you the instructions to follow in order to make a safe return shipment.
The returns should be sent back to the following address:
Dirks Dienstleistungs GmbH
Felix-Wankel-Str. 9
84570 Polling-Weiding, Germany
Delivery costs to be covered by the customer.
Once the package is received in our logistics center, we will proceed with the refund in the same payment method used at the time of the purchase.
Please take into account that returns made without the validation of our Customer Support team, might be object of issues during the return and refund process.
